Privacy Policy
Last updated: January 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:
- Name, email address, and contact information
- Healthcare practice information and credentials
- Patient payment plan details and financial information
- Communication records and support requests
- Usage data and analytics information
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process payments and manage payment plans
- Send you technical notices and support messages
- Respond to your comments and questions
- Monitor and analyze usage patterns and trends
- Ensure compliance with healthcare regulations
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:
- With your consent or at your direction
- To comply with legal obligations or court orders
- To protect our rights, property, or safety
- With service providers who assist in our operations
- In connection with a business transfer or merger
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Secure data centers and infrastructure
- Employee training on data protection
5. Healthcare Data Compliance
As a healthcare service provider, we are committed to maintaining compliance with applicable healthcare data protection regulations, including HIPAA (Health Insurance Portability and Accountability Act) where applicable. We implement additional safeguards for healthcare-related information.
6. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.
7. Analytics and Third-Party Services
We use analytics services (such as PostHog) to understand how our services are used and to improve user experience. These services may collect information about your use of our website and services.
8. Your Rights and Choices
You have the right to:
- Access and review your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of certain communications
- Request data portability
9. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Healthcare-related data may be retained for longer periods as required by applicable regulations.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.